Review Maison Sonraj’s Return and Exchange Policy to understand the procedures for returning or exchanging niche perfumes or luxury eyewear. We are committed to ensuring your satisfaction and aim to make the process as smooth and transparent as possible.

Eligibility for Returns

If your purchase arrives damaged, defective, or incorrect, please contact us within 7 days of delivery to request a return. For example, if your item is delivered on December 1st, the request must be made by December 8th. Please note that returns are not accepted for items simply marked as “no longer needed.”

Return Conditions

To qualify for a return, all items must be in original condition—unused, unworn, and with all original packaging, seals, and tags intact. All accessories, manuals, and warranty cards must be included. Each returned item undergoes a quality inspection. Items returned in less-than-perfect condition may be refused or refunded partially.

Return and Exchange Procedure

To initiate a return or exchange, contact our customer service team at +92 21 35140647 or maison@sonraj.com. We will guide you through the process with clear instructions. You can also visit us at:

Maison Sonraj Boutique

Plot-8E, Commercial Lane 9th Zamzama St, DHA Phase 5 Zamzama Commercial Area Defence V Defence Housing Authority, Karachi, 75600

Refunds and Exchanges

Refunds or exchanges are granted only when aligned with our policy. Our team will assess your request and proceed accordingly. For further assistance or clarification, do not hesitate to reach out.

Thank you for choosing Maison Sonraj. We are dedicated to providing exceptional service and ensuring your luxury shopping experience exceeds expectations.